You may (or may not) have noticed that I haven’t been writing on the blog that often lately. I mentioned that the main radio-silence gap during the Easter period was due to the fact that there were some problems with the kitchen. The problems started small but they kept coming, chipping away at my mental health.
I am usually an understanding person who understands that more than likely, in any given project, there is going to be a hiccup or two along the way. I am usually ready for that. I can cope with that. It is when the people you have deposited your trust and your hard-earned money to do not take responsibility for their mistakes, when they don’t seem to care about solving it and it is left to you to resolve everything, that my blood starts boiling. Lack of professionalism and total disregard for customers is something I can not abide.
So, what is there to do when this happens? Complain.
Don’t get me wrong. I am ok with complaining. Maybe I should rephrase that as complaining carries so many negative attributes. I am ok with letting the other party know, in a friendly and polite manner, that things haven’t worked out as expected. Constructive feedback. Usually, you get a lovely reaction, an apology and a solution. But sometimes it doesn’t really work out like that.
Sometimes, they just ignore you, they don’t call you back, they apologize but do nothing about it… so the mistakes keep happening and they keep chipping at you, affecting your daily live. That is not acceptable. Usually at this point, one has 2 options: Walk away or Stay with it.
Walking away is usually the smart choice. Put it behind you as a bad experience; try to salvage your emotional and mental health; move on; nothing is worth your mental health. Unfortunately, we don’t always have this option. In this very example, I had to keep dealing with the company as I needed my kitchen finished, I had no choice. I had to stay with it.
So what does staying with it do to you? You need to keep chasing, complaining, double checking everything. Stress levels go through the roof and there is a knot in your stomach: a mixture of anger, upset and frustration. That is not a feeling that anyone wants to constantly have for weeks. It is awful. It eats away at you. It is not healthy. It affects your mental health, your emotional balance and your physical health.
We had a terrible experience with our kitchen. I ended up resenting them. Resenting them for turning me into an angry person for a while. For making me cry. For putting my family under unnecessary stress. For not caring. But I am letting go. I am trying. Resent is not something you want to harbor within you either. It is not a good feeling. I am trying to stay positive and move on. Put it all behind. For me. For my family. For my mental health.